Guest Service Officer/ Overnight Guest Service Officer (Hospitality industry)

(Ref. no. GSO_201806)

Jao Tsung-I Academy (JTIA), an NGO located at the former Lai Chi Kok Hospital, is a historic compound revitalized as a cultural hub that promotes Chinese culture, facilitates cultural exchanges, and contributes to the society at large. Facilities include Heritage Lodge 文化旅館 翠雅山房, Gallery, Heritage Hall, Multi-purpose Halls, Classrooms, Theatre, Resource Centre and Restaurant, have been opened in January 2014. We are now seeking high caliber talent to join us as Heritage Lodge.

Looking for a career in historical property and green environment? Join Heritage Lodge and be a part of Hong Kong’s heritage hospitality revolution. Create excellent reservation experiences to our Chinese cultural lovers from worldwide.


  • Provide welcome and farewell, registration, rooming and cashiering service to arriving and departing guests in a most courteous, efficient and professional way
  • Responsible for guests Check-in & Check-out process
  • Handles guest complains and enquires

Job Requirements

  • Secondary school graduated or above, vocational training in hotel institute is preferable
  • Strong communications and interpersonal skills
  • Good command of both written and spoken English, Cantonese and Mandarin
  • Able to work independently and handle shift duties including overnight shift
  • Fresh graduate will also be considered


Salary will be commensurate with qualifications and experience. Interested parties should send a detailed resume with present & expected salary, together with a covering letter by email:

As an NGO we welcome disabled, non-engaged youth, single parents and individuals from low-income families who satisfy the above requirements to apply. All information collected will be used for the purpose of recruitment only.